Power of Prevention: Agency Risk Management Essentials of Sales

9:00 AM - 12:00 PM

This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...

Power of Prevention: Agency Risk Management Essentials of Management

12:00 PM - 3:00 PM

This three-hour class Essentials of Management specifically targets management's responsibilities for reducing E&O exposure in the agency. Agency employees involved in sales and service are on the front lines when it comes to reducing E&O exposure. ...

Power of Prevention: Agency Risk Management Essentials of Service

3:00 PM - 6:00 PM

This lass targets customer service functions in the agency. Customer service professionals may hold various titles, including Customer Service Representative (CSR), Customer Service Agent (CSA), Account Manager, Account Agent, or Account Executive, ...

Recognize. Respond. Survive. Active Shooter Response Training - ABEN

9:00 AM - 10:57 AM

ProActive Response Group's Active Shooter Response Training course educates participants in current trends of active shooter incidents, how to recognize early warning signs of violence, appropriate actions to increase chances of survival in an active ...

Indemnitees vs. Additional Insureds: What’s the Difference?

10:00 AM - 12:59 PM

Many commercial clients sign contracts which contain both indemnity agreements and additional insured requirements.  Though these provisions are contained in the same contract, they serve different purposes.  The purpose of this course is to discuss ...

The “Lucky” Thirteen Most Important Issues in Homeowners Insurance

12:00 PM - 3:07 PM

This broad-ranging three hour continuing education session is designed to be a review of the most important coverage issues in personal lines insurance for producers not well-versed in the intricacies which may be encountered.  For those producers ...

Securing the Future: Insurance in an Era of Increased Natural Disasters

12:00 PM - 2:01 PM

Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...

Proactive Workplace Violence Response: Mitigating Risks for Your Clients

12:00 PM - 12:57 PM

In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...

Ethical Leadership is Impactful Leadership - Don't Just Tell Me - Show Me!

2:00 PM - 3:03 PM

Ethics aren't something that you can teach as effectively as modeling what ethical behavior looks like and "doing life" with others. Ethical leadership is contextual and depends on both relationships and circumstances, thus impactful leadership when ...

You Gotta Be Kidding Me! Strange but True Claims

3:00 PM - 5:00 PM

After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...

Studies in Ethics - A Hippocratic Oath for Insurance Professionals

10:00 AM - 1:07 PM

Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession.  Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice.  Dr. Robert ...

Commercial Insurance Issues that Cause Heartburn

3:00 PM - 5:55 PM

To say the market is changing is an understatement.  We are going to be (if not already) forced to deal with many of these trends.  This course starts with the changing market place and all of the pressures we will face in the coming year(s).  We will ...

Insureds: Who, When and Why

3:00 PM - 5:00 PM

Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...

Preparing for Contracts and Contractual Risk Transfer

3:00 PM - 5:05 PM

Contractual risk transfer is an important method for managing risk. Proper contractual risk transfer effectively transfers the risk of loss and the cost associated with such risk to the party closest to and best able to control the loss. Additionally, ...

An Insurance Horror Story - Hoarders

9:00 AM - 10:55 AM

This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...

COVERAGE ESSENTIALS: Certificates of Insurance and Evidences of Commercial Property Insurance: COIs and ECPIs

9:00 AM - 11:59 AM

Certificates of Insurance (COIs) and Evidences of Commercial Property Insurance (ECPIs) are intended to be nothing more than proof that certain types of insurance coverages exist. In theoretical terms, COIs and ECPIs do nothing to alter or even ...

Agritourism Insurance and Risk Management

12:00 PM - 2:04 PM

This two hour class is designed to be an introduction to the risk management and insurance issues related to agritourism and agritainment.  Those terms, as the introduction notes, are used interchangeably but share common characteristics: the use of a ...

COVERAGE ESSENTIALS: Avoiding E&O in the Personal Auto Policy and Personal Umbrella

12:00 PM - 2:58 PM

Private Passenger Auto (PPA) is the largest line of insurance within the U.S. property and casualty insurance industry. This is likely due to the statutory requirement to carry specified minimum amount of liability coverage coupled with the fact that ...

AI Implications in the Insurance Industry

3:00 PM - 4:08 PM

This seminar begins with a “big picture” look at Artificial Intelligence.  Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...

COVERAGE ESSENTIALS: Business Income: More Important and Much Simpler Than Agents Believe

3:00 PM - 5:59 PM

Few insurance products provoke as much fear or visceral reactions as business income protection (a.k.a. time element coverage). Without being overly convincing, business income concepts are actually simple to understand and explain. The reason such ...

From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership

4:00 PM - 5:08 PM

In the complex and dynamic world of insurance, ethical leadership is crucial for fostering trust and ensuring long-term success. From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership is designed to equip ...

Cannabis 101

12:00 PM - 2:08 PM

This two hour class is designed to be an introduction to the insurance issues related to national changes in marijuana possession and use laws.  The course has a particular emphasis on examining the commercial risks, but also addresses the personal ...

Six Interesting (and Recent Cases) - And Why They Matter To The Industry

8:00 AM - 9:00 AM

This one-hour seminar is a fast-paced review of current cases (all six being decided in the 2020’s) that impact producers.  In each instance, the factual background of the case, the relevant issue, and the court’s decision are discussed.  Following ...

E&O Nightmares

10:00 AM - 11:58 AM

This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...

COVERAGE ESSENTIALS: Coverage B - Personal & Advertising Injury Under the Commercial General Liability Policy

12:00 PM - 3:05 PM

This course covers the policy language, exclusions and typical claims scenarios seen under the commercial general liability policy Coverage B - Personal & Advertising Injury. The course also covers some errors and omissions that agents can avoid.  ...

The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers

3:00 PM - 5:16 PM

"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...

What's Ethics Got to Do With It?

12:00 PM - 12:59 PM

Business codes of ethics, standards of ethical behavior, these are all expected in certain high-risk, highly regulated industries, including the insurance industry but what does that have to do with our everyday life as an agent, an account manager, ...

An Hour of True Crime – Road Rage

2:00 PM - 2:59 PM

This course will discuss a road rage incident which resulted in one fatality. Attendees will hear the facts of the accident in detail and then will learn what coverages were needed to respond to the loss and what exclusions applied to the loss. ...

An Hour of True Crime - Schoharie Limousine Accident

1:00 PM - 1:58 PM

This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...

Homeowners Insurance Facts and Follies

3:00 PM - 6:01 PM

How much do we really know about the coverages provides by the standard ISO Homeowners policy? This course will look at a wide variety of scenarios faced by the typical homeowner and discuss how, if at all, the Homeowners policy would respond. Topics ...

Power of Prevention: Agency Risk Management Essentials of Service

9:00 AM - 12:00 PM

This lass targets customer service functions in the agency. Customer service professionals may hold various titles, including Customer Service Representative (CSR), Customer Service Agent (CSA), Account Manager, Account Agent, or Account Executive, ...

Power of Prevention: Agency Risk Management Essentials of Sales

12:00 PM - 3:00 PM

This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...

Could Your Ethics Be Stunting Your Growth?

2:00 PM - 2:54 PM

Dwindling trust in institutions is more than a warning—it's a call to action. As the Edelman Foundation Trust Index reveals, there's a critical need to reassess our leadership ethics and paradigms. This session invites you to challenge the ...

Power of Prevention: Agency Risk Management Essentials of Management

3:00 PM - 6:00 PM

This three-hour class Essentials of Management specifically targets management's responsibilities for reducing E&O exposure in the agency. Agency employees involved in sales and service are on the front lines when it comes to reducing E&O exposure. ...

COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them

12:00 PM - 2:57 PM

Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...

COVERAGE ESSENTIALS: Policy Analysis – Reading, Interpreting and Understanding Insurance Contracts

12:00 PM - 3:02 PM

This course qualifies for the 3 hr Swiss Re premium discounts! Agents completing this course will be provided with an overview of contract law relating to insurance policy language and the understanding and interpretation of policy language. ...

Power of Prevention: Agency Risk Management Essentials of Management

9:00 AM - 12:00 PM

This three-hour class Essentials of Management specifically targets management's responsibilities for reducing E&O exposure in the agency. Agency employees involved in sales and service are on the front lines when it comes to reducing E&O exposure. ...

Power of Prevention: Agency Risk Management Essentials of Service

12:00 PM - 3:00 PM

This lass targets customer service functions in the agency. Customer service professionals may hold various titles, including Customer Service Representative (CSR), Customer Service Agent (CSA), Account Manager, Account Agent, or Account Executive, ...

Power of Prevention: Agency Risk Management Essentials of Sales

3:00 PM - 6:00 PM

This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...

Could Your Ethics Be Stunting Your Growth?

4:00 PM - 4:54 PM

Dwindling trust in institutions is more than a warning—it's a call to action. As the Edelman Foundation Trust Index reveals, there's a critical need to reassess our leadership ethics and paradigms. This session invites you to challenge the ...

An Hour of True Crime – Road Rage

8:00 AM - 8:59 AM

This course will discuss a road rage incident which resulted in one fatality. Attendees will hear the facts of the accident in detail and then will learn what coverages were needed to respond to the loss and what exclusions applied to the loss. ...

What's Ethics Got to Do With It?

2:00 PM - 2:59 PM

Business codes of ethics, standards of ethical behavior, these are all expected in certain high-risk, highly regulated industries, including the insurance industry but what does that have to do with our everyday life as an agent, an account manager, ...

Commercial Insurance Issues that Cause Heartburn

9:00 AM - 11:55 AM

To say the market is changing is an understatement.  We are going to be (if not already) forced to deal with many of these trends.  This course starts with the changing market place and all of the pressures we will face in the coming year(s).  We will ...

Six Interesting (and Recent Cases) - And Why They Matter To The Industry

10:00 AM - 11:00 AM

This one-hour seminar is a fast-paced review of current cases (all six being decided in the 2020’s) that impact producers.  In each instance, the factual background of the case, the relevant issue, and the court’s decision are discussed.  Following ...

You Gotta Be Kidding Me! Strange but True Claims

11:00 AM - 1:00 PM

After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...

COVERAGE ESSENTIALS: Coverage B - Personal & Advertising Injury Under the Commercial General Liability Policy

3:00 PM - 6:05 PM

This course covers the policy language, exclusions and typical claims scenarios seen under the commercial general liability policy Coverage B - Personal & Advertising Injury. The course also covers some errors and omissions that agents can avoid.  ...

COVERAGE ESSENTIALS: Policy Analysis – Reading, Interpreting and Understanding Insurance Contracts

3:00 PM - 6:02 PM

This course qualifies for the 3 hr Swiss Re premium discounts! Agents completing this course will be provided with an overview of contract law relating to insurance policy language and the understanding and interpretation of policy language. ...

Cannabis 101

2:00 PM - 4:08 PM

This two hour class is designed to be an introduction to the insurance issues related to national changes in marijuana possession and use laws.  The course has a particular emphasis on examining the commercial risks, but also addresses the personal ...

E&O Nightmares

2:00 PM - 3:58 PM

This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...

COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them

3:00 PM - 5:57 PM

Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...

Recognize. Respond. Survive. Active Shooter Response Training - ABEN

12:00 PM - 1:57 PM

ProActive Response Group's Active Shooter Response Training course educates participants in current trends of active shooter incidents, how to recognize early warning signs of violence, appropriate actions to increase chances of survival in an active ...

Indemnitees vs. Additional Insureds: What’s the Difference?

1:00 PM - 3:59 PM

Many commercial clients sign contracts which contain both indemnity agreements and additional insured requirements.  Though these provisions are contained in the same contract, they serve different purposes.  The purpose of this course is to discuss ...

The “Lucky” Thirteen Most Important Issues in Homeowners Insurance

2:00 PM - 5:07 PM

This broad-ranging three hour continuing education session is designed to be a review of the most important coverage issues in personal lines insurance for producers not well-versed in the intricacies which may be encountered.  For those producers ...

Securing the Future: Insurance in an Era of Increased Natural Disasters

3:00 PM - 5:01 PM

Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...

Proactive Workplace Violence Response: Mitigating Risks for Your Clients

3:00 PM - 3:57 PM

In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...

Ethical Leadership is Impactful Leadership - Don't Just Tell Me - Show Me!

4:00 PM - 5:03 PM

Ethics aren't something that you can teach as effectively as modeling what ethical behavior looks like and "doing life" with others. Ethical leadership is contextual and depends on both relationships and circumstances, thus impactful leadership when ...

Studies in Ethics - A Hippocratic Oath for Insurance Professionals

12:00 PM - 3:07 PM

Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession.  Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice.  Dr. Robert ...

An Hour of True Crime - Schoharie Limousine Accident

11:00 AM - 11:58 AM

This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...

Insureds: Who, When and Why

9:00 AM - 11:00 AM

Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...

Homeowners Insurance Facts and Follies

9:00 AM - 12:01 PM

How much do we really know about the coverages provides by the standard ISO Homeowners policy? This course will look at a wide variety of scenarios faced by the typical homeowner and discuss how, if at all, the Homeowners policy would respond. Topics ...

Preparing for Contracts and Contractual Risk Transfer

9:00 AM - 11:05 AM

Contractual risk transfer is an important method for managing risk. Proper contractual risk transfer effectively transfers the risk of loss and the cost associated with such risk to the party closest to and best able to control the loss. Additionally, ...

AI Implications in the Insurance Industry

9:00 AM - 10:08 AM

This seminar begins with a “big picture” look at Artificial Intelligence.  Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...

COVERAGE ESSENTIALS: Business Income: More Important and Much Simpler Than Agents Believe

9:00 AM - 11:59 AM

Few insurance products provoke as much fear or visceral reactions as business income protection (a.k.a. time element coverage). Without being overly convincing, business income concepts are actually simple to understand and explain. The reason such ...

From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership

10:00 AM - 11:08 AM

In the complex and dynamic world of insurance, ethical leadership is crucial for fostering trust and ensuring long-term success. From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership is designed to equip ...

An Insurance Horror Story - Hoarders

12:00 PM - 1:55 PM

This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...

COVERAGE ESSENTIALS: Certificates of Insurance and Evidences of Commercial Property Insurance: COIs and ECPIs

12:00 PM - 2:59 PM

Certificates of Insurance (COIs) and Evidences of Commercial Property Insurance (ECPIs) are intended to be nothing more than proof that certain types of insurance coverages exist. In theoretical terms, COIs and ECPIs do nothing to alter or even ...

Agritourism Insurance and Risk Management

3:00 PM - 5:04 PM

This two hour class is designed to be an introduction to the risk management and insurance issues related to agritourism and agritainment.  Those terms, as the introduction notes, are used interchangeably but share common characteristics: the use of a ...

COVERAGE ESSENTIALS: Avoiding E&O in the Personal Auto Policy and Personal Umbrella

3:00 PM - 5:58 PM

Private Passenger Auto (PPA) is the largest line of insurance within the U.S. property and casualty insurance industry. This is likely due to the statutory requirement to carry specified minimum amount of liability coverage coupled with the fact that ...

The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers

9:00 AM - 11:16 AM

"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...

COVERAGE ESSENTIALS: Policy Analysis – Reading, Interpreting and Understanding Insurance Contracts

9:00 AM - 12:02 PM

This course qualifies for the 3 hr Swiss Re premium discounts! Agents completing this course will be provided with an overview of contract law relating to insurance policy language and the understanding and interpretation of policy language. ...

Commercial Insurance Issues that Cause Heartburn

11:00 AM - 1:55 PM

To say the market is changing is an understatement.  We are going to be (if not already) forced to deal with many of these trends.  This course starts with the changing market place and all of the pressures we will face in the coming year(s).  We will ...

Power of Prevention: Agency Risk Management Essentials of Sales

9:00 AM - 12:00 PM

This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...

Could Your Ethics Be Stunting Your Growth?

10:00 AM - 10:54 AM

Dwindling trust in institutions is more than a warning—it's a call to action. As the Edelman Foundation Trust Index reveals, there's a critical need to reassess our leadership ethics and paradigms. This session invites you to challenge the ...

Power of Prevention: Agency Risk Management Essentials of Management

12:00 PM - 3:00 PM

This three-hour class Essentials of Management specifically targets management's responsibilities for reducing E&O exposure in the agency. Agency employees involved in sales and service are on the front lines when it comes to reducing E&O exposure. ...

Power of Prevention: Agency Risk Management Essentials of Service

3:00 PM - 6:00 PM

This lass targets customer service functions in the agency. Customer service professionals may hold various titles, including Customer Service Representative (CSR), Customer Service Agent (CSA), Account Manager, Account Agent, or Account Executive, ...

An Hour of True Crime – Road Rage

10:00 AM - 10:59 AM

This course will discuss a road rage incident which resulted in one fatality. Attendees will hear the facts of the accident in detail and then will learn what coverages were needed to respond to the loss and what exclusions applied to the loss. ...

What's Ethics Got to Do With It?

4:00 PM - 4:59 PM

Business codes of ethics, standards of ethical behavior, these are all expected in certain high-risk, highly regulated industries, including the insurance industry but what does that have to do with our everyday life as an agent, an account manager, ...

COVERAGE ESSENTIALS: Coverage B - Personal & Advertising Injury Under the Commercial General Liability Policy

9:00 AM - 12:05 PM

This course covers the policy language, exclusions and typical claims scenarios seen under the commercial general liability policy Coverage B - Personal & Advertising Injury. The course also covers some errors and omissions that agents can avoid.  ...

Six Interesting (and Recent Cases) - And Why They Matter To The Industry

12:00 PM - 1:00 PM

This one-hour seminar is a fast-paced review of current cases (all six being decided in the 2020’s) that impact producers.  In each instance, the factual background of the case, the relevant issue, and the court’s decision are discussed.  Following ...

The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers

12:00 PM - 2:16 PM

"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...

Cannabis 101

8:00 AM - 10:08 AM

This two hour class is designed to be an introduction to the insurance issues related to national changes in marijuana possession and use laws.  The course has a particular emphasis on examining the commercial risks, but also addresses the personal ...

COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them

9:00 AM - 11:57 AM

Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...

You Gotta Be Kidding Me! Strange but True Claims

3:00 PM - 5:00 PM

After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...

The “Lucky” Thirteen Most Important Issues in Homeowners Insurance

8:00 AM - 11:07 AM

This broad-ranging three hour continuing education session is designed to be a review of the most important coverage issues in personal lines insurance for producers not well-versed in the intricacies which may be encountered.  For those producers ...

Securing the Future: Insurance in an Era of Increased Natural Disasters

9:00 AM - 11:01 AM

Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...

Proactive Workplace Violence Response: Mitigating Risks for Your Clients

9:00 AM - 9:57 AM

In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...

Ethical Leadership is Impactful Leadership - Don't Just Tell Me - Show Me!

10:00 AM - 11:03 AM

Ethics aren't something that you can teach as effectively as modeling what ethical behavior looks like and "doing life" with others. Ethical leadership is contextual and depends on both relationships and circumstances, thus impactful leadership when ...

Recognize. Respond. Survive. Active Shooter Response Training - ABEN

3:00 PM - 4:57 PM

ProActive Response Group's Active Shooter Response Training course educates participants in current trends of active shooter incidents, how to recognize early warning signs of violence, appropriate actions to increase chances of survival in an active ...

Indemnitees vs. Additional Insureds: What’s the Difference?

4:00 PM - 6:59 PM

Many commercial clients sign contracts which contain both indemnity agreements and additional insured requirements.  Though these provisions are contained in the same contract, they serve different purposes.  The purpose of this course is to discuss ...

Agritourism Insurance and Risk Management

9:00 AM - 11:04 AM

This two hour class is designed to be an introduction to the risk management and insurance issues related to agritourism and agritainment.  Those terms, as the introduction notes, are used interchangeably but share common characteristics: the use of a ...

COVERAGE ESSENTIALS: Avoiding E&O in the Personal Auto Policy and Personal Umbrella

9:00 AM - 11:58 AM

Private Passenger Auto (PPA) is the largest line of insurance within the U.S. property and casualty insurance industry. This is likely due to the statutory requirement to carry specified minimum amount of liability coverage coupled with the fact that ...

AI Implications in the Insurance Industry

12:00 PM - 1:08 PM

This seminar begins with a “big picture” look at Artificial Intelligence.  Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...

COVERAGE ESSENTIALS: Business Income: More Important and Much Simpler Than Agents Believe

12:00 PM - 2:59 PM

Few insurance products provoke as much fear or visceral reactions as business income protection (a.k.a. time element coverage). Without being overly convincing, business income concepts are actually simple to understand and explain. The reason such ...

From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership

12:00 PM - 1:08 PM

In the complex and dynamic world of insurance, ethical leadership is crucial for fostering trust and ensuring long-term success. From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership is designed to equip ...

An Hour of True Crime - Schoharie Limousine Accident

1:00 PM - 1:58 PM

This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...

An Insurance Horror Story - Hoarders

3:00 PM - 4:55 PM

This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...

COVERAGE ESSENTIALS: Certificates of Insurance and Evidences of Commercial Property Insurance: COIs and ECPIs

3:00 PM - 5:59 PM

Certificates of Insurance (COIs) and Evidences of Commercial Property Insurance (ECPIs) are intended to be nothing more than proof that certain types of insurance coverages exist. In theoretical terms, COIs and ECPIs do nothing to alter or even ...

Studies in Ethics - A Hippocratic Oath for Insurance Professionals

2:00 PM - 5:07 PM

Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession.  Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice.  Dr. Robert ...

E&O Nightmares

10:00 AM - 11:58 AM

This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...

Homeowners Insurance Facts and Follies

11:00 AM - 2:01 PM

How much do we really know about the coverages provides by the standard ISO Homeowners policy? This course will look at a wide variety of scenarios faced by the typical homeowner and discuss how, if at all, the Homeowners policy would respond. Topics ...

Preparing for Contracts and Contractual Risk Transfer

12:00 PM - 2:05 PM

Contractual risk transfer is an important method for managing risk. Proper contractual risk transfer effectively transfers the risk of loss and the cost associated with such risk to the party closest to and best able to control the loss. Additionally, ...

Insureds: Who, When and Why

12:00 PM - 2:00 PM

Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...

An Insurance Horror Story - Hoarders

9:00 AM - 10:55 AM

This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...

COVERAGE ESSENTIALS: Certificates of Insurance and Evidences of Commercial Property Insurance: COIs and ECPIs

9:00 AM - 11:59 AM

Certificates of Insurance (COIs) and Evidences of Commercial Property Insurance (ECPIs) are intended to be nothing more than proof that certain types of insurance coverages exist. In theoretical terms, COIs and ECPIs do nothing to alter or even ...

Agritourism Insurance and Risk Management

12:00 PM - 2:04 PM

This two hour class is designed to be an introduction to the risk management and insurance issues related to agritourism and agritainment.  Those terms, as the introduction notes, are used interchangeably but share common characteristics: the use of a ...

COVERAGE ESSENTIALS: Avoiding E&O in the Personal Auto Policy and Personal Umbrella

12:00 PM - 2:58 PM

Private Passenger Auto (PPA) is the largest line of insurance within the U.S. property and casualty insurance industry. This is likely due to the statutory requirement to carry specified minimum amount of liability coverage coupled with the fact that ...

From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership

2:00 PM - 3:08 PM

In the complex and dynamic world of insurance, ethical leadership is crucial for fostering trust and ensuring long-term success. From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership is designed to equip ...

AI Implications in the Insurance Industry

3:00 PM - 4:08 PM

This seminar begins with a “big picture” look at Artificial Intelligence.  Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...

COVERAGE ESSENTIALS: Business Income: More Important and Much Simpler Than Agents Believe

3:00 PM - 5:59 PM

Few insurance products provoke as much fear or visceral reactions as business income protection (a.k.a. time element coverage). Without being overly convincing, business income concepts are actually simple to understand and explain. The reason such ...

You Gotta Be Kidding Me! Strange but True Claims

11:00 AM - 1:00 PM

After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...

Homeowners Insurance Facts and Follies

1:00 PM - 4:01 PM

How much do we really know about the coverages provides by the standard ISO Homeowners policy? This course will look at a wide variety of scenarios faced by the typical homeowner and discuss how, if at all, the Homeowners policy would respond. Topics ...

Preparing for Contracts and Contractual Risk Transfer

3:00 PM - 5:05 PM

Contractual risk transfer is an important method for managing risk. Proper contractual risk transfer effectively transfers the risk of loss and the cost associated with such risk to the party closest to and best able to control the loss. Additionally, ...

Insureds: Who, When and Why

3:00 PM - 5:00 PM

Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...

Women in Insurance Webinar: Everyday Impact

12:00 PM - 1:00 PM

Learn how to lead virtual meetings with confidence, clarity, and connection that leaves a lasting impact.

E&O Nightmares

2:00 PM - 3:58 PM

This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...

2026 Annual Convention: Agents

Agents, join us for an incredible lineup of speakers, networking opportunities, and a must-visit tradeshow!

2026 Annual Convention: Partners

Partners, join us on Amelia Island for our largest conference and tradeshow of the year!

Studies in Ethics - A Hippocratic Oath for Insurance Professionals

8:00 AM - 11:07 AM

Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession.  Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice.  Dr. Robert ...

Recognize. Respond. Survive. Active Shooter Response Training - ABEN

9:00 AM - 10:57 AM

ProActive Response Group's Active Shooter Response Training course educates participants in current trends of active shooter incidents, how to recognize early warning signs of violence, appropriate actions to increase chances of survival in an active ...

The “Lucky” Thirteen Most Important Issues in Homeowners Insurance

10:00 AM - 1:07 PM

This broad-ranging three hour continuing education session is designed to be a review of the most important coverage issues in personal lines insurance for producers not well-versed in the intricacies which may be encountered.  For those producers ...

Indemnitees vs. Additional Insureds: What’s the Difference?

10:00 AM - 12:59 PM

Many commercial clients sign contracts which contain both indemnity agreements and additional insured requirements.  Though these provisions are contained in the same contract, they serve different purposes.  The purpose of this course is to discuss ...

Ethical Leadership is Impactful Leadership - Don't Just Tell Me - Show Me!

12:00 PM - 1:03 PM

Ethics aren't something that you can teach as effectively as modeling what ethical behavior looks like and "doing life" with others. Ethical leadership is contextual and depends on both relationships and circumstances, thus impactful leadership when ...

Securing the Future: Insurance in an Era of Increased Natural Disasters

12:00 PM - 2:01 PM

Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...

Proactive Workplace Violence Response: Mitigating Risks for Your Clients

12:00 PM - 12:57 PM

In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...

Power of Prevention: Agency Risk Management Essentials of Service

9:00 AM - 12:00 PM

This lass targets customer service functions in the agency. Customer service professionals may hold various titles, including Customer Service Representative (CSR), Customer Service Agent (CSA), Account Manager, Account Agent, or Account Executive, ...

An Hour of True Crime - Schoharie Limousine Accident

11:00 AM - 11:58 AM

This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...

Could Your Ethics Be Stunting Your Growth?

12:00 PM - 12:54 PM

Dwindling trust in institutions is more than a warning—it's a call to action. As the Edelman Foundation Trust Index reveals, there's a critical need to reassess our leadership ethics and paradigms. This session invites you to challenge the ...

Power of Prevention: Agency Risk Management Essentials of Sales

12:00 PM - 3:00 PM

This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...

Power of Prevention: Agency Risk Management Essentials of Management

3:00 PM - 6:00 PM

This three-hour class Essentials of Management specifically targets management's responsibilities for reducing E&O exposure in the agency. Agency employees involved in sales and service are on the front lines when it comes to reducing E&O exposure. ...

What's Ethics Got to Do With It?

10:00 AM - 10:59 AM

Business codes of ethics, standards of ethical behavior, these are all expected in certain high-risk, highly regulated industries, including the insurance industry but what does that have to do with our everyday life as an agent, an account manager, ...

An Hour of True Crime – Road Rage

12:00 PM - 12:59 PM

This course will discuss a road rage incident which resulted in one fatality. Attendees will hear the facts of the accident in detail and then will learn what coverages were needed to respond to the loss and what exclusions applied to the loss. ...

COVERAGE ESSENTIALS: Coverage B - Personal & Advertising Injury Under the Commercial General Liability Policy

12:00 PM - 3:05 PM

This course covers the policy language, exclusions and typical claims scenarios seen under the commercial general liability policy Coverage B - Personal & Advertising Injury. The course also covers some errors and omissions that agents can avoid.  ...

Six Interesting (and Recent Cases) - And Why They Matter To The Industry

2:00 PM - 3:00 PM

This one-hour seminar is a fast-paced review of current cases (all six being decided in the 2020’s) that impact producers.  In each instance, the factual background of the case, the relevant issue, and the court’s decision are discussed.  Following ...

The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers

3:00 PM - 5:16 PM

"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...

Cannabis 101

10:00 AM - 12:08 PM

This two hour class is designed to be an introduction to the insurance issues related to national changes in marijuana possession and use laws.  The course has a particular emphasis on examining the commercial risks, but also addresses the personal ...

COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them

12:00 PM - 2:57 PM

Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...

COVERAGE ESSENTIALS: Policy Analysis – Reading, Interpreting and Understanding Insurance Contracts

12:00 PM - 3:02 PM

This course qualifies for the 3 hr Swiss Re premium discounts! Agents completing this course will be provided with an overview of contract law relating to insurance policy language and the understanding and interpretation of policy language. ...

Commercial Insurance Issues that Cause Heartburn

1:00 PM - 3:55 PM

To say the market is changing is an understatement.  We are going to be (if not already) forced to deal with many of these trends.  This course starts with the changing market place and all of the pressures we will face in the coming year(s).  We will ...

AI Implications in the Insurance Industry

9:00 AM - 10:08 AM

This seminar begins with a “big picture” look at Artificial Intelligence.  Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...

COVERAGE ESSENTIALS: Business Income: More Important and Much Simpler Than Agents Believe

9:00 AM - 11:59 AM

Few insurance products provoke as much fear or visceral reactions as business income protection (a.k.a. time element coverage). Without being overly convincing, business income concepts are actually simple to understand and explain. The reason such ...

An Insurance Horror Story - Hoarders

12:00 PM - 1:55 PM

This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...

COVERAGE ESSENTIALS: Certificates of Insurance and Evidences of Commercial Property Insurance: COIs and ECPIs

12:00 PM - 2:59 PM

Certificates of Insurance (COIs) and Evidences of Commercial Property Insurance (ECPIs) are intended to be nothing more than proof that certain types of insurance coverages exist. In theoretical terms, COIs and ECPIs do nothing to alter or even ...

Agritourism Insurance and Risk Management

3:00 PM - 5:04 PM

This two hour class is designed to be an introduction to the risk management and insurance issues related to agritourism and agritainment.  Those terms, as the introduction notes, are used interchangeably but share common characteristics: the use of a ...

COVERAGE ESSENTIALS: Avoiding E&O in the Personal Auto Policy and Personal Umbrella

3:00 PM - 5:58 PM

Private Passenger Auto (PPA) is the largest line of insurance within the U.S. property and casualty insurance industry. This is likely due to the statutory requirement to carry specified minimum amount of liability coverage coupled with the fact that ...

From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership

4:00 PM - 5:08 PM

In the complex and dynamic world of insurance, ethical leadership is crucial for fostering trust and ensuring long-term success. From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership is designed to equip ...

Preparing for Contracts and Contractual Risk Transfer

9:00 AM - 11:05 AM

Contractual risk transfer is an important method for managing risk. Proper contractual risk transfer effectively transfers the risk of loss and the cost associated with such risk to the party closest to and best able to control the loss. Additionally, ...

Insureds: Who, When and Why

9:00 AM - 11:00 AM

Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...

Homeowners Insurance Facts and Follies

3:00 PM - 6:01 PM

How much do we really know about the coverages provides by the standard ISO Homeowners policy? This course will look at a wide variety of scenarios faced by the typical homeowner and discuss how, if at all, the Homeowners policy would respond. Topics ...

You Gotta Be Kidding Me! Strange but True Claims

3:00 PM - 5:00 PM

After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...

Studies in Ethics - A Hippocratic Oath for Insurance Professionals

10:00 AM - 1:07 PM

Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession.  Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice.  Dr. Robert ...

The “Lucky” Thirteen Most Important Issues in Homeowners Insurance

12:00 PM - 3:07 PM

This broad-ranging three hour continuing education session is designed to be a review of the most important coverage issues in personal lines insurance for producers not well-versed in the intricacies which may be encountered.  For those producers ...

Recognize. Respond. Survive. Active Shooter Response Training - ABEN

12:00 PM - 1:57 PM

ProActive Response Group's Active Shooter Response Training course educates participants in current trends of active shooter incidents, how to recognize early warning signs of violence, appropriate actions to increase chances of survival in an active ...

Indemnitees vs. Additional Insureds: What’s the Difference?

1:00 PM - 3:59 PM

Many commercial clients sign contracts which contain both indemnity agreements and additional insured requirements.  Though these provisions are contained in the same contract, they serve different purposes.  The purpose of this course is to discuss ...

Ethical Leadership is Impactful Leadership - Don't Just Tell Me - Show Me!

2:00 PM - 3:03 PM

Ethics aren't something that you can teach as effectively as modeling what ethical behavior looks like and "doing life" with others. Ethical leadership is contextual and depends on both relationships and circumstances, thus impactful leadership when ...

Securing the Future: Insurance in an Era of Increased Natural Disasters

3:00 PM - 5:01 PM

Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...

Proactive Workplace Violence Response: Mitigating Risks for Your Clients

3:00 PM - 3:57 PM

In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...

Power of Prevention: Agency Risk Management Essentials of Management

9:00 AM - 12:00 PM

This three-hour class Essentials of Management specifically targets management's responsibilities for reducing E&O exposure in the agency. Agency employees involved in sales and service are on the front lines when it comes to reducing E&O exposure. ...

Power of Prevention: Agency Risk Management Essentials of Service

12:00 PM - 3:00 PM

This lass targets customer service functions in the agency. Customer service professionals may hold various titles, including Customer Service Representative (CSR), Customer Service Agent (CSA), Account Manager, Account Agent, or Account Executive, ...

Could Your Ethics Be Stunting Your Growth?

2:00 PM - 2:54 PM

Dwindling trust in institutions is more than a warning—it's a call to action. As the Edelman Foundation Trust Index reveals, there's a critical need to reassess our leadership ethics and paradigms. This session invites you to challenge the ...

Power of Prevention: Agency Risk Management Essentials of Sales

3:00 PM - 6:00 PM

This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...

What's Ethics Got to Do With It?

12:00 PM - 12:59 PM

Business codes of ethics, standards of ethical behavior, these are all expected in certain high-risk, highly regulated industries, including the insurance industry but what does that have to do with our everyday life as an agent, an account manager, ...

An Hour of True Crime – Road Rage

2:00 PM - 2:59 PM

This course will discuss a road rage incident which resulted in one fatality. Attendees will hear the facts of the accident in detail and then will learn what coverages were needed to respond to the loss and what exclusions applied to the loss. ...

Six Interesting (and Recent Cases) - And Why They Matter To The Industry

8:00 AM - 9:00 AM

This one-hour seminar is a fast-paced review of current cases (all six being decided in the 2020’s) that impact producers.  In each instance, the factual background of the case, the relevant issue, and the court’s decision are discussed.  Following ...

The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers

9:00 AM - 11:16 AM

"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...

COVERAGE ESSENTIALS: Coverage B - Personal & Advertising Injury Under the Commercial General Liability Policy

3:00 PM - 6:05 PM

This course covers the policy language, exclusions and typical claims scenarios seen under the commercial general liability policy Coverage B - Personal & Advertising Injury. The course also covers some errors and omissions that agents can avoid.  ...

E&O Nightmares

10:00 AM - 11:58 AM

This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...

Cannabis 101

12:00 PM - 2:08 PM

This two hour class is designed to be an introduction to the insurance issues related to national changes in marijuana possession and use laws.  The course has a particular emphasis on examining the commercial risks, but also addresses the personal ...

COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them

3:00 PM - 5:57 PM

Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...

An Hour of True Crime - Schoharie Limousine Accident

1:00 PM - 1:58 PM

This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...

Commercial Insurance Issues that Cause Heartburn

3:00 PM - 5:55 PM

To say the market is changing is an understatement.  We are going to be (if not already) forced to deal with many of these trends.  This course starts with the changing market place and all of the pressures we will face in the coming year(s).  We will ...

COVERAGE ESSENTIALS: Policy Analysis – Reading, Interpreting and Understanding Insurance Contracts

3:00 PM - 6:02 PM

This course qualifies for the 3 hr Swiss Re premium discounts! Agents completing this course will be provided with an overview of contract law relating to insurance policy language and the understanding and interpretation of policy language. ...

E&O Nightmares

2:00 PM - 3:58 PM

This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...

Cannabis 101

2:00 PM - 4:08 PM

This two hour class is designed to be an introduction to the insurance issues related to national changes in marijuana possession and use laws.  The course has a particular emphasis on examining the commercial risks, but also addresses the personal ...

COVERAGE ESSENTIALS: Coverage B - Personal & Advertising Injury Under the Commercial General Liability Policy

9:00 AM - 12:05 PM

This course covers the policy language, exclusions and typical claims scenarios seen under the commercial general liability policy Coverage B - Personal & Advertising Injury. The course also covers some errors and omissions that agents can avoid.  ...

Six Interesting (and Recent Cases) - And Why They Matter To The Industry

10:00 AM - 11:00 AM

This one-hour seminar is a fast-paced review of current cases (all six being decided in the 2020’s) that impact producers.  In each instance, the factual background of the case, the relevant issue, and the court’s decision are discussed.  Following ...

The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers

12:00 PM - 2:16 PM

"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...

An Hour of True Crime – Road Rage

8:00 AM - 8:59 AM

This course will discuss a road rage incident which resulted in one fatality. Attendees will hear the facts of the accident in detail and then will learn what coverages were needed to respond to the loss and what exclusions applied to the loss. ...

What's Ethics Got to Do With It?

2:00 PM - 2:59 PM

Business codes of ethics, standards of ethical behavior, these are all expected in certain high-risk, highly regulated industries, including the insurance industry but what does that have to do with our everyday life as an agent, an account manager, ...

Power of Prevention: Agency Risk Management Essentials of Sales

9:00 AM - 12:00 PM

This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...

You Gotta Be Kidding Me! Strange but True Claims

11:00 AM - 1:00 PM

After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...

Power of Prevention: Agency Risk Management Essentials of Management

12:00 PM - 3:00 PM

This three-hour class Essentials of Management specifically targets management's responsibilities for reducing E&O exposure in the agency. Agency employees involved in sales and service are on the front lines when it comes to reducing E&O exposure. ...

Power of Prevention: Agency Risk Management Essentials of Service

3:00 PM - 6:00 PM

This lass targets customer service functions in the agency. Customer service professionals may hold various titles, including Customer Service Representative (CSR), Customer Service Agent (CSA), Account Manager, Account Agent, or Account Executive, ...

Could Your Ethics Be Stunting Your Growth?

4:00 PM - 4:54 PM

Dwindling trust in institutions is more than a warning—it's a call to action. As the Edelman Foundation Trust Index reveals, there's a critical need to reassess our leadership ethics and paradigms. This session invites you to challenge the ...

Agritourism Insurance and Risk Management

9:00 AM - 11:04 AM

This two hour class is designed to be an introduction to the risk management and insurance issues related to agritourism and agritainment.  Those terms, as the introduction notes, are used interchangeably but share common characteristics: the use of a ...

COVERAGE ESSENTIALS: Avoiding E&O in the Personal Auto Policy and Personal Umbrella

9:00 AM - 11:58 AM

Private Passenger Auto (PPA) is the largest line of insurance within the U.S. property and casualty insurance industry. This is likely due to the statutory requirement to carry specified minimum amount of liability coverage coupled with the fact that ...

From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership

10:00 AM - 11:08 AM

In the complex and dynamic world of insurance, ethical leadership is crucial for fostering trust and ensuring long-term success. From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership is designed to equip ...

AI Implications in the Insurance Industry

12:00 PM - 1:08 PM

This seminar begins with a “big picture” look at Artificial Intelligence.  Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...

COVERAGE ESSENTIALS: Business Income: More Important and Much Simpler Than Agents Believe

12:00 PM - 2:59 PM

Few insurance products provoke as much fear or visceral reactions as business income protection (a.k.a. time element coverage). Without being overly convincing, business income concepts are actually simple to understand and explain. The reason such ...

An Insurance Horror Story - Hoarders

3:00 PM - 4:55 PM

This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...

COVERAGE ESSENTIALS: Certificates of Insurance and Evidences of Commercial Property Insurance: COIs and ECPIs

3:00 PM - 5:59 PM

Certificates of Insurance (COIs) and Evidences of Commercial Property Insurance (ECPIs) are intended to be nothing more than proof that certain types of insurance coverages exist. In theoretical terms, COIs and ECPIs do nothing to alter or even ...

Homeowners Insurance Facts and Follies

9:00 AM - 12:01 PM

How much do we really know about the coverages provides by the standard ISO Homeowners policy? This course will look at a wide variety of scenarios faced by the typical homeowner and discuss how, if at all, the Homeowners policy would respond. Topics ...

Preparing for Contracts and Contractual Risk Transfer

12:00 PM - 2:05 PM

Contractual risk transfer is an important method for managing risk. Proper contractual risk transfer effectively transfers the risk of loss and the cost associated with such risk to the party closest to and best able to control the loss. Additionally, ...

Insureds: Who, When and Why

12:00 PM - 2:00 PM

Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...

An Hour of True Crime - Schoharie Limousine Accident

11:00 AM - 11:58 AM

This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...

Studies in Ethics - A Hippocratic Oath for Insurance Professionals

12:00 PM - 3:07 PM

Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession.  Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice.  Dr. Robert ...

Proactive Workplace Violence Response: Mitigating Risks for Your Clients

9:00 AM - 9:57 AM

In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...

Securing the Future: Insurance in an Era of Increased Natural Disasters

9:00 AM - 11:01 AM

Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...

The “Lucky” Thirteen Most Important Issues in Homeowners Insurance

2:00 PM - 5:07 PM

This broad-ranging three hour continuing education session is designed to be a review of the most important coverage issues in personal lines insurance for producers not well-versed in the intricacies which may be encountered.  For those producers ...

Recognize. Respond. Survive. Active Shooter Response Training - ABEN

3:00 PM - 4:57 PM

ProActive Response Group's Active Shooter Response Training course educates participants in current trends of active shooter incidents, how to recognize early warning signs of violence, appropriate actions to increase chances of survival in an active ...

Ethical Leadership is Impactful Leadership - Don't Just Tell Me - Show Me!

4:00 PM - 5:03 PM

Ethics aren't something that you can teach as effectively as modeling what ethical behavior looks like and "doing life" with others. Ethical leadership is contextual and depends on both relationships and circumstances, thus impactful leadership when ...

Indemnitees vs. Additional Insureds: What’s the Difference?

4:00 PM - 6:59 PM

Many commercial clients sign contracts which contain both indemnity agreements and additional insured requirements.  Though these provisions are contained in the same contract, they serve different purposes.  The purpose of this course is to discuss ...

COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them

9:00 AM - 11:57 AM

Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...

Commercial Insurance Issues that Cause Heartburn

9:00 AM - 11:55 AM

To say the market is changing is an understatement.  We are going to be (if not already) forced to deal with many of these trends.  This course starts with the changing market place and all of the pressures we will face in the coming year(s).  We will ...

COVERAGE ESSENTIALS: Policy Analysis – Reading, Interpreting and Understanding Insurance Contracts

9:00 AM - 12:02 PM

This course qualifies for the 3 hr Swiss Re premium discounts! Agents completing this course will be provided with an overview of contract law relating to insurance policy language and the understanding and interpretation of policy language. ...

You Gotta Be Kidding Me! Strange but True Claims

3:00 PM - 5:00 PM

After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...

Cannabis 101

8:00 AM - 10:08 AM

This two hour class is designed to be an introduction to the insurance issues related to national changes in marijuana possession and use laws.  The course has a particular emphasis on examining the commercial risks, but also addresses the personal ...

Commercial Insurance Issues that Cause Heartburn

11:00 AM - 1:55 PM

To say the market is changing is an understatement.  We are going to be (if not already) forced to deal with many of these trends.  This course starts with the changing market place and all of the pressures we will face in the coming year(s).  We will ...

COVERAGE ESSENTIALS: Policy Analysis – Reading, Interpreting and Understanding Insurance Contracts

12:00 PM - 3:02 PM

This course qualifies for the 3 hr Swiss Re premium discounts! Agents completing this course will be provided with an overview of contract law relating to insurance policy language and the understanding and interpretation of policy language. ...

COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them

12:00 PM - 2:57 PM

Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...

COVERAGE ESSENTIALS: Coverage B - Personal & Advertising Injury Under the Commercial General Liability Policy

12:00 PM - 3:05 PM

This course covers the policy language, exclusions and typical claims scenarios seen under the commercial general liability policy Coverage B - Personal & Advertising Injury. The course also covers some errors and omissions that agents can avoid.  ...

Six Interesting (and Recent Cases) - And Why They Matter To The Industry

12:00 PM - 1:00 PM

This one-hour seminar is a fast-paced review of current cases (all six being decided in the 2020’s) that impact producers.  In each instance, the factual background of the case, the relevant issue, and the court’s decision are discussed.  Following ...

The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers

3:00 PM - 5:16 PM

"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...

An Hour of True Crime – Road Rage

10:00 AM - 10:59 AM

This course will discuss a road rage incident which resulted in one fatality. Attendees will hear the facts of the accident in detail and then will learn what coverages were needed to respond to the loss and what exclusions applied to the loss. ...

What's Ethics Got to Do With It?

4:00 PM - 4:59 PM

Business codes of ethics, standards of ethical behavior, these are all expected in certain high-risk, highly regulated industries, including the insurance industry but what does that have to do with our everyday life as an agent, an account manager, ...

Power of Prevention: Agency Risk Management Essentials of Service

9:00 AM - 12:00 PM

This lass targets customer service functions in the agency. Customer service professionals may hold various titles, including Customer Service Representative (CSR), Customer Service Agent (CSA), Account Manager, Account Agent, or Account Executive, ...

Could Your Ethics Be Stunting Your Growth?

10:00 AM - 10:54 AM

Dwindling trust in institutions is more than a warning—it's a call to action. As the Edelman Foundation Trust Index reveals, there's a critical need to reassess our leadership ethics and paradigms. This session invites you to challenge the ...

Power of Prevention: Agency Risk Management Essentials of Sales

12:00 PM - 3:00 PM

This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...

Power of Prevention: Agency Risk Management Essentials of Management

3:00 PM - 6:00 PM

This three-hour class Essentials of Management specifically targets management's responsibilities for reducing E&O exposure in the agency. Agency employees involved in sales and service are on the front lines when it comes to reducing E&O exposure. ...

An Insurance Horror Story - Hoarders

9:00 AM - 10:55 AM

This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...

COVERAGE ESSENTIALS: Certificates of Insurance and Evidences of Commercial Property Insurance: COIs and ECPIs

9:00 AM - 11:59 AM

Certificates of Insurance (COIs) and Evidences of Commercial Property Insurance (ECPIs) are intended to be nothing more than proof that certain types of insurance coverages exist. In theoretical terms, COIs and ECPIs do nothing to alter or even ...

Agritourism Insurance and Risk Management

12:00 PM - 2:04 PM

This two hour class is designed to be an introduction to the risk management and insurance issues related to agritourism and agritainment.  Those terms, as the introduction notes, are used interchangeably but share common characteristics: the use of a ...

COVERAGE ESSENTIALS: Avoiding E&O in the Personal Auto Policy and Personal Umbrella

12:00 PM - 2:58 PM

Private Passenger Auto (PPA) is the largest line of insurance within the U.S. property and casualty insurance industry. This is likely due to the statutory requirement to carry specified minimum amount of liability coverage coupled with the fact that ...

From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership

12:00 PM - 1:08 PM

In the complex and dynamic world of insurance, ethical leadership is crucial for fostering trust and ensuring long-term success. From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership is designed to equip ...

COVERAGE ESSENTIALS: Business Income: More Important and Much Simpler Than Agents Believe

3:00 PM - 5:59 PM

Few insurance products provoke as much fear or visceral reactions as business income protection (a.k.a. time element coverage). Without being overly convincing, business income concepts are actually simple to understand and explain. The reason such ...

AI Implications in the Insurance Industry

3:00 PM - 4:08 PM

This seminar begins with a “big picture” look at Artificial Intelligence.  Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...

Homeowners Insurance Facts and Follies

11:00 AM - 2:01 PM

How much do we really know about the coverages provides by the standard ISO Homeowners policy? This course will look at a wide variety of scenarios faced by the typical homeowner and discuss how, if at all, the Homeowners policy would respond. Topics ...

An Hour of True Crime - Schoharie Limousine Accident

1:00 PM - 1:58 PM

This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...

Preparing for Contracts and Contractual Risk Transfer

3:00 PM - 5:05 PM

Contractual risk transfer is an important method for managing risk. Proper contractual risk transfer effectively transfers the risk of loss and the cost associated with such risk to the party closest to and best able to control the loss. Additionally, ...

Insureds: Who, When and Why

3:00 PM - 5:00 PM

Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...

Studies in Ethics - A Hippocratic Oath for Insurance Professionals

2:00 PM - 5:07 PM

Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession.  Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice.  Dr. Robert ...

The “Lucky” Thirteen Most Important Issues in Homeowners Insurance

8:00 AM - 11:07 AM

This broad-ranging three hour continuing education session is designed to be a review of the most important coverage issues in personal lines insurance for producers not well-versed in the intricacies which may be encountered.  For those producers ...

Recognize. Respond. Survive. Active Shooter Response Training - ABEN

9:00 AM - 10:57 AM

ProActive Response Group's Active Shooter Response Training course educates participants in current trends of active shooter incidents, how to recognize early warning signs of violence, appropriate actions to increase chances of survival in an active ...

Ethical Leadership is Impactful Leadership - Don't Just Tell Me - Show Me!

10:00 AM - 11:03 AM

Ethics aren't something that you can teach as effectively as modeling what ethical behavior looks like and "doing life" with others. Ethical leadership is contextual and depends on both relationships and circumstances, thus impactful leadership when ...

E&O Nightmares

10:00 AM - 11:58 AM

This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...

Indemnitees vs. Additional Insureds: What’s the Difference?

10:00 AM - 12:59 PM

Many commercial clients sign contracts which contain both indemnity agreements and additional insured requirements.  Though these provisions are contained in the same contract, they serve different purposes.  The purpose of this course is to discuss ...

Proactive Workplace Violence Response: Mitigating Risks for Your Clients

12:00 PM - 12:57 PM

In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...

Securing the Future: Insurance in an Era of Increased Natural Disasters

12:00 PM - 2:01 PM

Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...

The “Lucky” Thirteen Most Important Issues in Homeowners Insurance

10:00 AM - 1:07 PM

This broad-ranging three hour continuing education session is designed to be a review of the most important coverage issues in personal lines insurance for producers not well-versed in the intricacies which may be encountered.  For those producers ...

Ethical Leadership is Impactful Leadership - Don't Just Tell Me - Show Me!

12:00 PM - 1:03 PM

Ethics aren't something that you can teach as effectively as modeling what ethical behavior looks like and "doing life" with others. Ethical leadership is contextual and depends on both relationships and circumstances, thus impactful leadership when ...

Recognize. Respond. Survive. Active Shooter Response Training - ABEN

12:00 PM - 1:57 PM

ProActive Response Group's Active Shooter Response Training course educates participants in current trends of active shooter incidents, how to recognize early warning signs of violence, appropriate actions to increase chances of survival in an active ...

Indemnitees vs. Additional Insureds: What’s the Difference?

1:00 PM - 3:59 PM

Many commercial clients sign contracts which contain both indemnity agreements and additional insured requirements.  Though these provisions are contained in the same contract, they serve different purposes.  The purpose of this course is to discuss ...

Proactive Workplace Violence Response: Mitigating Risks for Your Clients

3:00 PM - 3:57 PM

In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...

Securing the Future: Insurance in an Era of Increased Natural Disasters

3:00 PM - 5:01 PM

Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...

Studies in Ethics - A Hippocratic Oath for Insurance Professionals

8:00 AM - 11:07 AM

Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession.  Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice.  Dr. Robert ...

You Gotta Be Kidding Me! Strange but True Claims

11:00 AM - 1:00 PM

After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...

E&O Nightmares

2:00 PM - 3:58 PM

This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...

Preparing for Contracts and Contractual Risk Transfer

9:00 AM - 11:05 AM

Contractual risk transfer is an important method for managing risk. Proper contractual risk transfer effectively transfers the risk of loss and the cost associated with such risk to the party closest to and best able to control the loss. Additionally, ...

Insureds: Who, When and Why

9:00 AM - 11:00 AM

Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...

Homeowners Insurance Facts and Follies

1:00 PM - 4:01 PM

How much do we really know about the coverages provides by the standard ISO Homeowners policy? This course will look at a wide variety of scenarios faced by the typical homeowner and discuss how, if at all, the Homeowners policy would respond. Topics ...

AI Implications in the Insurance Industry

9:00 AM - 10:08 AM

This seminar begins with a “big picture” look at Artificial Intelligence.  Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...

COVERAGE ESSENTIALS: Business Income: More Important and Much Simpler Than Agents Believe

9:00 AM - 11:59 AM

Few insurance products provoke as much fear or visceral reactions as business income protection (a.k.a. time element coverage). Without being overly convincing, business income concepts are actually simple to understand and explain. The reason such ...

COVERAGE ESSENTIALS: Certificates of Insurance and Evidences of Commercial Property Insurance: COIs and ECPIs

12:00 PM - 2:59 PM

Certificates of Insurance (COIs) and Evidences of Commercial Property Insurance (ECPIs) are intended to be nothing more than proof that certain types of insurance coverages exist. In theoretical terms, COIs and ECPIs do nothing to alter or even ...

An Insurance Horror Story - Hoarders

12:00 PM - 1:55 PM

This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...

From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership

2:00 PM - 3:08 PM

In the complex and dynamic world of insurance, ethical leadership is crucial for fostering trust and ensuring long-term success. From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership is designed to equip ...

Agritourism Insurance and Risk Management

3:00 PM - 5:04 PM

This two hour class is designed to be an introduction to the risk management and insurance issues related to agritourism and agritainment.  Those terms, as the introduction notes, are used interchangeably but share common characteristics: the use of a ...

COVERAGE ESSENTIALS: Avoiding E&O in the Personal Auto Policy and Personal Umbrella

3:00 PM - 5:58 PM

Private Passenger Auto (PPA) is the largest line of insurance within the U.S. property and casualty insurance industry. This is likely due to the statutory requirement to carry specified minimum amount of liability coverage coupled with the fact that ...

Cannabis 101

10:00 AM - 12:08 PM

This two hour class is designed to be an introduction to the insurance issues related to national changes in marijuana possession and use laws.  The course has a particular emphasis on examining the commercial risks, but also addresses the personal ...

An Hour of True Crime - Schoharie Limousine Accident

11:00 AM - 11:58 AM

This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...

COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them

3:00 PM - 5:57 PM

Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...

The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers

9:00 AM - 11:16 AM

"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...

Six Interesting (and Recent Cases) - And Why They Matter To The Industry

2:00 PM - 3:00 PM

This one-hour seminar is a fast-paced review of current cases (all six being decided in the 2020’s) that impact producers.  In each instance, the factual background of the case, the relevant issue, and the court’s decision are discussed.  Following ...

COVERAGE ESSENTIALS: Coverage B - Personal & Advertising Injury Under the Commercial General Liability Policy

3:00 PM - 6:05 PM

This course covers the policy language, exclusions and typical claims scenarios seen under the commercial general liability policy Coverage B - Personal & Advertising Injury. The course also covers some errors and omissions that agents can avoid.  ...

What's Ethics Got to Do With It?

10:00 AM - 10:59 AM

Business codes of ethics, standards of ethical behavior, these are all expected in certain high-risk, highly regulated industries, including the insurance industry but what does that have to do with our everyday life as an agent, an account manager, ...

An Hour of True Crime – Road Rage

12:00 PM - 12:59 PM

This course will discuss a road rage incident which resulted in one fatality. Attendees will hear the facts of the accident in detail and then will learn what coverages were needed to respond to the loss and what exclusions applied to the loss. ...

Power of Prevention: Agency Risk Management Essentials of Management

9:00 AM - 12:00 PM

This three-hour class Essentials of Management specifically targets management's responsibilities for reducing E&O exposure in the agency. Agency employees involved in sales and service are on the front lines when it comes to reducing E&O exposure. ...

Power of Prevention: Agency Risk Management Essentials of Service

12:00 PM - 3:00 PM

This lass targets customer service functions in the agency. Customer service professionals may hold various titles, including Customer Service Representative (CSR), Customer Service Agent (CSA), Account Manager, Account Agent, or Account Executive, ...

Power of Prevention: Agency Risk Management Essentials of Sales

3:00 PM - 6:00 PM

This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...

Commercial Insurance Issues that Cause Heartburn

1:00 PM - 3:55 PM

To say the market is changing is an understatement.  We are going to be (if not already) forced to deal with many of these trends.  This course starts with the changing market place and all of the pressures we will face in the coming year(s).  We will ...

COVERAGE ESSENTIALS: Policy Analysis – Reading, Interpreting and Understanding Insurance Contracts

3:00 PM - 6:02 PM

This course qualifies for the 3 hr Swiss Re premium discounts! Agents completing this course will be provided with an overview of contract law relating to insurance policy language and the understanding and interpretation of policy language. ...

Could Your Ethics Be Stunting Your Growth?

12:00 PM - 12:54 PM

Dwindling trust in institutions is more than a warning—it's a call to action. As the Edelman Foundation Trust Index reveals, there's a critical need to reassess our leadership ethics and paradigms. This session invites you to challenge the ...

Proactive Workplace Violence Response: Mitigating Risks for Your Clients

9:00 AM - 9:57 AM

In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...

Securing the Future: Insurance in an Era of Increased Natural Disasters

9:00 AM - 11:01 AM

Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...

Women in Insurance Webinar: Closing the Leadership Gap – One Rung at a Time

12:00 PM - 1:00 PM

Explore the barriers to leadership advancement for women and how to take intentional steps toward greater equity at the top.

The “Lucky” Thirteen Most Important Issues in Homeowners Insurance

12:00 PM - 3:07 PM

This broad-ranging three hour continuing education session is designed to be a review of the most important coverage issues in personal lines insurance for producers not well-versed in the intricacies which may be encountered.  For those producers ...

Ethical Leadership is Impactful Leadership - Don't Just Tell Me - Show Me!

2:00 PM - 3:03 PM

Ethics aren't something that you can teach as effectively as modeling what ethical behavior looks like and "doing life" with others. Ethical leadership is contextual and depends on both relationships and circumstances, thus impactful leadership when ...

Recognize. Respond. Survive. Active Shooter Response Training - ABEN

3:00 PM - 4:57 PM

ProActive Response Group's Active Shooter Response Training course educates participants in current trends of active shooter incidents, how to recognize early warning signs of violence, appropriate actions to increase chances of survival in an active ...

Indemnitees vs. Additional Insureds: What’s the Difference?

4:00 PM - 6:59 PM

Many commercial clients sign contracts which contain both indemnity agreements and additional insured requirements.  Though these provisions are contained in the same contract, they serve different purposes.  The purpose of this course is to discuss ...

Studies in Ethics - A Hippocratic Oath for Insurance Professionals

10:00 AM - 1:07 PM

Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession.  Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice.  Dr. Robert ...

You Gotta Be Kidding Me! Strange but True Claims

2:00 PM - 4:00 PM

After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...

Preparing for Contracts and Contractual Risk Transfer

12:00 PM - 2:05 PM

Contractual risk transfer is an important method for managing risk. Proper contractual risk transfer effectively transfers the risk of loss and the cost associated with such risk to the party closest to and best able to control the loss. Additionally, ...

Insureds: Who, When and Why

12:00 PM - 2:00 PM

Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...

Homeowners Insurance Facts and Follies

3:00 PM - 6:01 PM

How much do we really know about the coverages provides by the standard ISO Homeowners policy? This course will look at a wide variety of scenarios faced by the typical homeowner and discuss how, if at all, the Homeowners policy would respond. Topics ...

COVERAGE ESSENTIALS: Avoiding E&O in the Personal Auto Policy and Personal Umbrella

9:00 AM - 11:58 AM

Private Passenger Auto (PPA) is the largest line of insurance within the U.S. property and casualty insurance industry. This is likely due to the statutory requirement to carry specified minimum amount of liability coverage coupled with the fact that ...

Agritourism Insurance and Risk Management

9:00 AM - 11:04 AM

This two hour class is designed to be an introduction to the risk management and insurance issues related to agritourism and agritainment.  Those terms, as the introduction notes, are used interchangeably but share common characteristics: the use of a ...

AI Implications in the Insurance Industry

12:00 PM - 1:08 PM

This seminar begins with a “big picture” look at Artificial Intelligence.  Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...

COVERAGE ESSENTIALS: Business Income: More Important and Much Simpler Than Agents Believe

12:00 PM - 2:59 PM

Few insurance products provoke as much fear or visceral reactions as business income protection (a.k.a. time element coverage). Without being overly convincing, business income concepts are actually simple to understand and explain. The reason such ...

COVERAGE ESSENTIALS: Certificates of Insurance and Evidences of Commercial Property Insurance: COIs and ECPIs

3:00 PM - 5:59 PM

Certificates of Insurance (COIs) and Evidences of Commercial Property Insurance (ECPIs) are intended to be nothing more than proof that certain types of insurance coverages exist. In theoretical terms, COIs and ECPIs do nothing to alter or even ...

An Insurance Horror Story - Hoarders

3:00 PM - 4:55 PM

This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...

From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership

4:00 PM - 5:08 PM

In the complex and dynamic world of insurance, ethical leadership is crucial for fostering trust and ensuring long-term success. From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership is designed to equip ...

COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them

9:00 AM - 11:57 AM

Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...

Cannabis 101

12:00 PM - 2:08 PM

This two hour class is designed to be an introduction to the insurance issues related to national changes in marijuana possession and use laws.  The course has a particular emphasis on examining the commercial risks, but also addresses the personal ...

An Hour of True Crime - Schoharie Limousine Accident

1:00 PM - 1:58 PM

This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...

Six Interesting (and Recent Cases) - And Why They Matter To The Industry

8:00 AM - 9:00 AM

This one-hour seminar is a fast-paced review of current cases (all six being decided in the 2020’s) that impact producers.  In each instance, the factual background of the case, the relevant issue, and the court’s decision are discussed.  Following ...

COVERAGE ESSENTIALS: Coverage B - Personal & Advertising Injury Under the Commercial General Liability Policy

9:00 AM - 12:05 PM

This course covers the policy language, exclusions and typical claims scenarios seen under the commercial general liability policy Coverage B - Personal & Advertising Injury. The course also covers some errors and omissions that agents can avoid.  ...

The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers

12:00 PM - 2:16 PM

"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...

What's Ethics Got to Do With It?

12:00 PM - 12:59 PM

Business codes of ethics, standards of ethical behavior, these are all expected in certain high-risk, highly regulated industries, including the insurance industry but what does that have to do with our everyday life as an agent, an account manager, ...

An Hour of True Crime – Road Rage

2:00 PM - 2:59 PM

This course will discuss a road rage incident which resulted in one fatality. Attendees will hear the facts of the accident in detail and then will learn what coverages were needed to respond to the loss and what exclusions applied to the loss. ...

Power of Prevention: Agency Risk Management Essentials of Sales

9:00 AM - 12:00 PM

This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...

E&O Nightmares

10:00 AM - 11:58 AM

This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...

Power of Prevention: Agency Risk Management Essentials of Management

12:00 PM - 3:00 PM

This three-hour class Essentials of Management specifically targets management's responsibilities for reducing E&O exposure in the agency. Agency employees involved in sales and service are on the front lines when it comes to reducing E&O exposure. ...

Could Your Ethics Be Stunting Your Growth?

2:00 PM - 2:54 PM

Dwindling trust in institutions is more than a warning—it's a call to action. As the Edelman Foundation Trust Index reveals, there's a critical need to reassess our leadership ethics and paradigms. This session invites you to challenge the ...

Power of Prevention: Agency Risk Management Essentials of Service

3:00 PM - 6:00 PM

This lass targets customer service functions in the agency. Customer service professionals may hold various titles, including Customer Service Representative (CSR), Customer Service Agent (CSA), Account Manager, Account Agent, or Account Executive, ...

COVERAGE ESSENTIALS: Policy Analysis – Reading, Interpreting and Understanding Insurance Contracts

9:00 AM - 12:02 PM

This course qualifies for the 3 hr Swiss Re premium discounts! Agents completing this course will be provided with an overview of contract law relating to insurance policy language and the understanding and interpretation of policy language. ...

Commercial Insurance Issues that Cause Heartburn

3:00 PM - 5:55 PM

To say the market is changing is an understatement.  We are going to be (if not already) forced to deal with many of these trends.  This course starts with the changing market place and all of the pressures we will face in the coming year(s).  We will ...

COVERAGE ESSENTIALS: Certificates of Insurance and Evidences of Commercial Property Insurance: COIs and ECPIs

9:00 AM - 11:59 AM

Certificates of Insurance (COIs) and Evidences of Commercial Property Insurance (ECPIs) are intended to be nothing more than proof that certain types of insurance coverages exist. In theoretical terms, COIs and ECPIs do nothing to alter or even ...

An Insurance Horror Story - Hoarders

9:00 AM - 10:55 AM

This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...

From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership

10:00 AM - 11:08 AM

In the complex and dynamic world of insurance, ethical leadership is crucial for fostering trust and ensuring long-term success. From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership is designed to equip ...

You Gotta Be Kidding Me! Strange but True Claims

11:00 AM - 1:00 PM

After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...

COVERAGE ESSENTIALS: Avoiding E&O in the Personal Auto Policy and Personal Umbrella

12:00 PM - 2:58 PM

Private Passenger Auto (PPA) is the largest line of insurance within the U.S. property and casualty insurance industry. This is likely due to the statutory requirement to carry specified minimum amount of liability coverage coupled with the fact that ...

Agritourism Insurance and Risk Management

12:00 PM - 2:04 PM

This two hour class is designed to be an introduction to the risk management and insurance issues related to agritourism and agritainment.  Those terms, as the introduction notes, are used interchangeably but share common characteristics: the use of a ...

AI Implications in the Insurance Industry

3:00 PM - 4:08 PM

This seminar begins with a “big picture” look at Artificial Intelligence.  Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...

COVERAGE ESSENTIALS: Business Income: More Important and Much Simpler Than Agents Believe

3:00 PM - 5:59 PM

Few insurance products provoke as much fear or visceral reactions as business income protection (a.k.a. time element coverage). Without being overly convincing, business income concepts are actually simple to understand and explain. The reason such ...

Homeowners Insurance Facts and Follies

9:00 AM - 12:01 PM

How much do we really know about the coverages provides by the standard ISO Homeowners policy? This course will look at a wide variety of scenarios faced by the typical homeowner and discuss how, if at all, the Homeowners policy would respond. Topics ...

E&O Nightmares

2:00 PM - 3:58 PM

This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...

Preparing for Contracts and Contractual Risk Transfer

3:00 PM - 5:05 PM

Contractual risk transfer is an important method for managing risk. Proper contractual risk transfer effectively transfers the risk of loss and the cost associated with such risk to the party closest to and best able to control the loss. Additionally, ...

Insureds: Who, When and Why

3:00 PM - 5:00 PM

Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...

Studies in Ethics - A Hippocratic Oath for Insurance Professionals

12:00 PM - 3:07 PM

Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession.  Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice.  Dr. Robert ...

Recognize. Respond. Survive. Active Shooter Response Training - ABEN

9:00 AM - 10:57 AM

ProActive Response Group's Active Shooter Response Training course educates participants in current trends of active shooter incidents, how to recognize early warning signs of violence, appropriate actions to increase chances of survival in an active ...

Indemnitees vs. Additional Insureds: What’s the Difference?

10:00 AM - 12:59 PM

Many commercial clients sign contracts which contain both indemnity agreements and additional insured requirements.  Though these provisions are contained in the same contract, they serve different purposes.  The purpose of this course is to discuss ...

Proactive Workplace Violence Response: Mitigating Risks for Your Clients

12:00 PM - 12:57 PM

In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...

Securing the Future: Insurance in an Era of Increased Natural Disasters

12:00 PM - 2:01 PM

Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...

The “Lucky” Thirteen Most Important Issues in Homeowners Insurance

2:00 PM - 5:07 PM

This broad-ranging three hour continuing education session is designed to be a review of the most important coverage issues in personal lines insurance for producers not well-versed in the intricacies which may be encountered.  For those producers ...

Ethical Leadership is Impactful Leadership - Don't Just Tell Me - Show Me!

4:00 PM - 5:03 PM

Ethics aren't something that you can teach as effectively as modeling what ethical behavior looks like and "doing life" with others. Ethical leadership is contextual and depends on both relationships and circumstances, thus impactful leadership when ...

Power of Prevention: Agency Risk Management Essentials of Service

9:00 AM - 12:00 PM

This lass targets customer service functions in the agency. Customer service professionals may hold various titles, including Customer Service Representative (CSR), Customer Service Agent (CSA), Account Manager, Account Agent, or Account Executive, ...

Power of Prevention: Agency Risk Management Essentials of Sales

12:00 PM - 3:00 PM

This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...

Power of Prevention: Agency Risk Management Essentials of Management

3:00 PM - 6:00 PM

This three-hour class Essentials of Management specifically targets management's responsibilities for reducing E&O exposure in the agency. Agency employees involved in sales and service are on the front lines when it comes to reducing E&O exposure. ...

Could Your Ethics Be Stunting Your Growth?

4:00 PM - 4:54 PM

Dwindling trust in institutions is more than a warning—it's a call to action. As the Edelman Foundation Trust Index reveals, there's a critical need to reassess our leadership ethics and paradigms. This session invites you to challenge the ...

An Hour of True Crime – Road Rage

8:00 AM - 8:59 AM

This course will discuss a road rage incident which resulted in one fatality. Attendees will hear the facts of the accident in detail and then will learn what coverages were needed to respond to the loss and what exclusions applied to the loss. ...

What's Ethics Got to Do With It?

2:00 PM - 2:59 PM

Business codes of ethics, standards of ethical behavior, these are all expected in certain high-risk, highly regulated industries, including the insurance industry but what does that have to do with our everyday life as an agent, an account manager, ...

Six Interesting (and Recent Cases) - And Why They Matter To The Industry

10:00 AM - 11:00 AM

This one-hour seminar is a fast-paced review of current cases (all six being decided in the 2020’s) that impact producers.  In each instance, the factual background of the case, the relevant issue, and the court’s decision are discussed.  Following ...

COVERAGE ESSENTIALS: Coverage B - Personal & Advertising Injury Under the Commercial General Liability Policy

12:00 PM - 3:05 PM

This course covers the policy language, exclusions and typical claims scenarios seen under the commercial general liability policy Coverage B - Personal & Advertising Injury. The course also covers some errors and omissions that agents can avoid.  ...

The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers

3:00 PM - 5:16 PM

"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...

An Hour of True Crime - Schoharie Limousine Accident

11:00 AM - 11:58 AM

This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...

COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them

12:00 PM - 2:57 PM

Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...

Cannabis 101

2:00 PM - 4:08 PM

This two hour class is designed to be an introduction to the insurance issues related to national changes in marijuana possession and use laws.  The course has a particular emphasis on examining the commercial risks, but also addresses the personal ...

Commercial Insurance Issues that Cause Heartburn

9:00 AM - 11:55 AM

To say the market is changing is an understatement.  We are going to be (if not already) forced to deal with many of these trends.  This course starts with the changing market place and all of the pressures we will face in the coming year(s).  We will ...

COVERAGE ESSENTIALS: Policy Analysis – Reading, Interpreting and Understanding Insurance Contracts

12:00 PM - 3:02 PM

This course qualifies for the 3 hr Swiss Re premium discounts! Agents completing this course will be provided with an overview of contract law relating to insurance policy language and the understanding and interpretation of policy language. ...

COVERAGE ESSENTIALS: Business Income: More Important and Much Simpler Than Agents Believe

9:00 AM - 11:59 AM

Few insurance products provoke as much fear or visceral reactions as business income protection (a.k.a. time element coverage). Without being overly convincing, business income concepts are actually simple to understand and explain. The reason such ...

AI Implications in the Insurance Industry

9:00 AM - 10:08 AM

This seminar begins with a “big picture” look at Artificial Intelligence.  Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...

COVERAGE ESSENTIALS: Certificates of Insurance and Evidences of Commercial Property Insurance: COIs and ECPIs

12:00 PM - 2:59 PM

Certificates of Insurance (COIs) and Evidences of Commercial Property Insurance (ECPIs) are intended to be nothing more than proof that certain types of insurance coverages exist. In theoretical terms, COIs and ECPIs do nothing to alter or even ...

From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership

12:00 PM - 1:08 PM

In the complex and dynamic world of insurance, ethical leadership is crucial for fostering trust and ensuring long-term success. From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership is designed to equip ...

An Insurance Horror Story - Hoarders

12:00 PM - 1:55 PM

This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...

Agritourism Insurance and Risk Management

3:00 PM - 5:04 PM

This two hour class is designed to be an introduction to the risk management and insurance issues related to agritourism and agritainment.  Those terms, as the introduction notes, are used interchangeably but share common characteristics: the use of a ...

COVERAGE ESSENTIALS: Avoiding E&O in the Personal Auto Policy and Personal Umbrella

3:00 PM - 5:58 PM

Private Passenger Auto (PPA) is the largest line of insurance within the U.S. property and casualty insurance industry. This is likely due to the statutory requirement to carry specified minimum amount of liability coverage coupled with the fact that ...

Preparing for Contracts and Contractual Risk Transfer

9:00 AM - 11:05 AM

Contractual risk transfer is an important method for managing risk. Proper contractual risk transfer effectively transfers the risk of loss and the cost associated with such risk to the party closest to and best able to control the loss. Additionally, ...

Insureds: Who, When and Why

9:00 AM - 11:00 AM

Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...

Homeowners Insurance Facts and Follies

11:00 AM - 2:01 PM

How much do we really know about the coverages provides by the standard ISO Homeowners policy? This course will look at a wide variety of scenarios faced by the typical homeowner and discuss how, if at all, the Homeowners policy would respond. Topics ...

You Gotta Be Kidding Me! Strange but True Claims

3:00 PM - 5:00 PM

After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...

Studies in Ethics - A Hippocratic Oath for Insurance Professionals

2:00 PM - 5:07 PM

Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession.  Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice.  Dr. Robert ...

The “Lucky” Thirteen Most Important Issues in Homeowners Insurance

8:00 AM - 11:07 AM

This broad-ranging three hour continuing education session is designed to be a review of the most important coverage issues in personal lines insurance for producers not well-versed in the intricacies which may be encountered.  For those producers ...

Ethical Leadership is Impactful Leadership - Don't Just Tell Me - Show Me!

10:00 AM - 11:03 AM

Ethics aren't something that you can teach as effectively as modeling what ethical behavior looks like and "doing life" with others. Ethical leadership is contextual and depends on both relationships and circumstances, thus impactful leadership when ...

Recognize. Respond. Survive. Active Shooter Response Training - ABEN

12:00 PM - 1:57 PM

ProActive Response Group's Active Shooter Response Training course educates participants in current trends of active shooter incidents, how to recognize early warning signs of violence, appropriate actions to increase chances of survival in an active ...

Indemnitees vs. Additional Insureds: What’s the Difference?

1:00 PM - 3:59 PM

Many commercial clients sign contracts which contain both indemnity agreements and additional insured requirements.  Though these provisions are contained in the same contract, they serve different purposes.  The purpose of this course is to discuss ...

Proactive Workplace Violence Response: Mitigating Risks for Your Clients

3:00 PM - 3:57 PM

In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...

Securing the Future: Insurance in an Era of Increased Natural Disasters

3:00 PM - 5:01 PM

Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...

Power of Prevention: Agency Risk Management Essentials of Management

9:00 AM - 12:00 PM

This three-hour class Essentials of Management specifically targets management's responsibilities for reducing E&O exposure in the agency. Agency employees involved in sales and service are on the front lines when it comes to reducing E&O exposure. ...

Could Your Ethics Be Stunting Your Growth?

10:00 AM - 10:54 AM

Dwindling trust in institutions is more than a warning—it's a call to action. As the Edelman Foundation Trust Index reveals, there's a critical need to reassess our leadership ethics and paradigms. This session invites you to challenge the ...

Power of Prevention: Agency Risk Management Essentials of Service

12:00 PM - 3:00 PM

This lass targets customer service functions in the agency. Customer service professionals may hold various titles, including Customer Service Representative (CSR), Customer Service Agent (CSA), Account Manager, Account Agent, or Account Executive, ...

Power of Prevention: Agency Risk Management Essentials of Sales

3:00 PM - 6:00 PM

This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...

An Hour of True Crime – Road Rage

10:00 AM - 10:59 AM

This course will discuss a road rage incident which resulted in one fatality. Attendees will hear the facts of the accident in detail and then will learn what coverages were needed to respond to the loss and what exclusions applied to the loss. ...

E&O Nightmares

10:00 AM - 11:58 AM

This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...

What's Ethics Got to Do With It?

4:00 PM - 4:59 PM

Business codes of ethics, standards of ethical behavior, these are all expected in certain high-risk, highly regulated industries, including the insurance industry but what does that have to do with our everyday life as an agent, an account manager, ...

The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers

9:00 AM - 11:16 AM

"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...

Six Interesting (and Recent Cases) - And Why They Matter To The Industry

12:00 PM - 1:00 PM

This one-hour seminar is a fast-paced review of current cases (all six being decided in the 2020’s) that impact producers.  In each instance, the factual background of the case, the relevant issue, and the court’s decision are discussed.  Following ...

COVERAGE ESSENTIALS: Coverage B - Personal & Advertising Injury Under the Commercial General Liability Policy

3:00 PM - 6:05 PM

This course covers the policy language, exclusions and typical claims scenarios seen under the commercial general liability policy Coverage B - Personal & Advertising Injury. The course also covers some errors and omissions that agents can avoid.  ...

Commercial Insurance Issues that Cause Heartburn

11:00 AM - 1:55 PM

To say the market is changing is an understatement.  We are going to be (if not already) forced to deal with many of these trends.  This course starts with the changing market place and all of the pressures we will face in the coming year(s).  We will ...

An Hour of True Crime - Schoharie Limousine Accident

1:00 PM - 1:58 PM

This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...

COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them

3:00 PM - 5:57 PM

Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...

Cannabis 101

8:00 AM - 10:08 AM

This two hour class is designed to be an introduction to the insurance issues related to national changes in marijuana possession and use laws.  The course has a particular emphasis on examining the commercial risks, but also addresses the personal ...

COVERAGE ESSENTIALS: Policy Analysis – Reading, Interpreting and Understanding Insurance Contracts

3:00 PM - 6:02 PM

This course qualifies for the 3 hr Swiss Re premium discounts! Agents completing this course will be provided with an overview of contract law relating to insurance policy language and the understanding and interpretation of policy language. ...

COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them

9:00 AM - 11:57 AM

Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...

Cannabis 101

10:00 AM - 12:08 PM

This two hour class is designed to be an introduction to the insurance issues related to national changes in marijuana possession and use laws.  The course has a particular emphasis on examining the commercial risks, but also addresses the personal ...

COVERAGE ESSENTIALS: Coverage B - Personal & Advertising Injury Under the Commercial General Liability Policy

9:00 AM - 12:05 PM

This course covers the policy language, exclusions and typical claims scenarios seen under the commercial general liability policy Coverage B - Personal & Advertising Injury. The course also covers some errors and omissions that agents can avoid.  ...

The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers

12:00 PM - 2:16 PM

"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...

Six Interesting (and Recent Cases) - And Why They Matter To The Industry

2:00 PM - 3:00 PM

This one-hour seminar is a fast-paced review of current cases (all six being decided in the 2020’s) that impact producers.  In each instance, the factual background of the case, the relevant issue, and the court’s decision are discussed.  Following ...

What's Ethics Got to Do With It?

10:00 AM - 10:59 AM

Business codes of ethics, standards of ethical behavior, these are all expected in certain high-risk, highly regulated industries, including the insurance industry but what does that have to do with our everyday life as an agent, an account manager, ...

An Hour of True Crime – Road Rage

12:00 PM - 12:59 PM

This course will discuss a road rage incident which resulted in one fatality. Attendees will hear the facts of the accident in detail and then will learn what coverages were needed to respond to the loss and what exclusions applied to the loss. ...

Power of Prevention: Agency Risk Management Essentials of Sales

9:00 AM - 12:00 PM

This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...

You Gotta Be Kidding Me! Strange but True Claims

11:00 AM - 1:00 PM

After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...

Could Your Ethics Be Stunting Your Growth?

12:00 PM - 12:54 PM

Dwindling trust in institutions is more than a warning—it's a call to action. As the Edelman Foundation Trust Index reveals, there's a critical need to reassess our leadership ethics and paradigms. This session invites you to challenge the ...

Power of Prevention: Agency Risk Management Essentials of Management

12:00 PM - 3:00 PM

This three-hour class Essentials of Management specifically targets management's responsibilities for reducing E&O exposure in the agency. Agency employees involved in sales and service are on the front lines when it comes to reducing E&O exposure. ...

Power of Prevention: Agency Risk Management Essentials of Service

3:00 PM - 6:00 PM

This lass targets customer service functions in the agency. Customer service professionals may hold various titles, including Customer Service Representative (CSR), Customer Service Agent (CSA), Account Manager, Account Agent, or Account Executive, ...

Securing the Future: Insurance in an Era of Increased Natural Disasters

9:00 AM - 11:01 AM

Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...

Proactive Workplace Violence Response: Mitigating Risks for Your Clients

9:00 AM - 9:57 AM

In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...

The “Lucky” Thirteen Most Important Issues in Homeowners Insurance

10:00 AM - 1:07 PM

This broad-ranging three hour continuing education session is designed to be a review of the most important coverage issues in personal lines insurance for producers not well-versed in the intricacies which may be encountered.  For those producers ...

Ethical Leadership is Impactful Leadership - Don't Just Tell Me - Show Me!

12:00 PM - 1:03 PM

Ethics aren't something that you can teach as effectively as modeling what ethical behavior looks like and "doing life" with others. Ethical leadership is contextual and depends on both relationships and circumstances, thus impactful leadership when ...

E&O Nightmares

2:00 PM - 3:58 PM

This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...

Recognize. Respond. Survive. Active Shooter Response Training - ABEN

3:00 PM - 4:57 PM

ProActive Response Group's Active Shooter Response Training course educates participants in current trends of active shooter incidents, how to recognize early warning signs of violence, appropriate actions to increase chances of survival in an active ...

Indemnitees vs. Additional Insureds: What’s the Difference?

4:00 PM - 6:59 PM

Many commercial clients sign contracts which contain both indemnity agreements and additional insured requirements.  Though these provisions are contained in the same contract, they serve different purposes.  The purpose of this course is to discuss ...

Studies in Ethics - A Hippocratic Oath for Insurance Professionals

8:00 AM - 11:07 AM

Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession.  Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice.  Dr. Robert ...

An Hour of True Crime - Schoharie Limousine Accident

11:00 AM - 11:58 AM

This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...

Preparing for Contracts and Contractual Risk Transfer

12:00 PM - 2:05 PM

Contractual risk transfer is an important method for managing risk. Proper contractual risk transfer effectively transfers the risk of loss and the cost associated with such risk to the party closest to and best able to control the loss. Additionally, ...

Insureds: Who, When and Why

12:00 PM - 2:00 PM

Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...

Agritourism Insurance and Risk Management

9:00 AM - 11:04 AM

This two hour class is designed to be an introduction to the risk management and insurance issues related to agritourism and agritainment.  Those terms, as the introduction notes, are used interchangeably but share common characteristics: the use of a ...

COVERAGE ESSENTIALS: Avoiding E&O in the Personal Auto Policy and Personal Umbrella

9:00 AM - 11:58 AM

Private Passenger Auto (PPA) is the largest line of insurance within the U.S. property and casualty insurance industry. This is likely due to the statutory requirement to carry specified minimum amount of liability coverage coupled with the fact that ...

AI Implications in the Insurance Industry

12:00 PM - 1:08 PM

This seminar begins with a “big picture” look at Artificial Intelligence.  Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...